EMACS 2016

Join us for EMACS – The Customer Experience Conference October 3rd through the 6th in Orlando, FL. The EMACS agenda is comprised of a powerful combination of real-life experience, technical expertise and forward-thinking strategies related to improving the customer experience.EMACS welcomes over 30 speakers from utilities across the United States and Canada and includes presentations on topics including:
Customer service management and technologies Marketing programs Energy efficiency programs Customer contact channel trends Customer satisfaction and research Billing and payment